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Freego Electric Bicycle Troubleshooting Guide
Below are common electric bicycle issues, their possible causes, and step-by-step troubleshooting instructions.
- Check if there is a fault code on the display.
- Ensure the motor cable is properly connected. Try unplugging and reconnecting it.
- Listen for electrical noise from the e-bike. Does the display show speed?
Replace the controller or motor.
- Ensure that the speed level is 1-5, if it is 0, it cannot accelerate.
- Does the meter display an exclamation mark or brake lever malfunction?
- For some new models of F2Pro and F3pro, there are new features that lock the bike as soon as you open it up, you need to brake once, then twist the throttle, it will unlock and work.
- Check if the ebike emits an electric current sound, and replace the handle if there is an electric current sound.
- If there is no current sound, it may be a motor or controller malfunction.
Replace the throttle, controller, or motor.
- Long press the M key to turn the accelerator, indicating that the meter85 is broken.
- Measure the battery voltage with a multimeter. If it is far below 53V, it means the battery is broken.
- Ensure that the battery is installed properly and make sure the battery switch is at "on" position (it has I & O, put it "I" position).
Replace the meter or battery.
- Has the red dual drive button been pressed down?
- Is there an arrow at the interface of the front wheel motor wire? Pull out the motor wire connector and plug it back in before trying again.
- During the cross test of the front and rear motor wires, connect the rear wheel motor wires to the front wheel. If the front wheels rotate normally, it means the controller is broken. If the front wheels do not work, it means the motor is broken.
Replace the controller or motor.
- Measure the output voltage of the charger with a multimeter.
The output voltage of the charger is about 42V, which is normal. Otherwise, it is a faulty charger. Replace the charger. The output voltage of the battery is about 53V, which is normal. If it is far below this value, the battery needs to be replaced.
- First, check if the battery voltage is normal.
- If the battery voltage is normal, replace the meter.
Replace the meter or battery.
Adjusting the brake.
Adjust or replace the brake components.
Replacing the toothed disc crank.
Replace the toothed disc crank.
Add brake fluid.
Add brake fluid or replace brake components.
- Press the brake lever to turn on the device while it is turned off (do not release it midway).
- Release the brake lever after 20 seconds and enter USA mode.
- Repeat the same method to enter Europe mode.
- If it still doesn't work, press the M key on the meter twice in a row. The speed bar in the upper left corner of the meter will change and display 2/3 or 3/3 (full scale).
- Despite trying the first two methods, the maximum speed cannot be changed. Try adjusting the value of P08 to 100.
Switch to USA mode or adjust P08 parameter to 100.
Important Safety Notice
If you're unsure about any repair or diagnosis, always consult a qualified technician. Electrical components should be handled with care, and the battery should be disconnected before attempting any repairs.
Need Further Assistance?
If you've tried these troubleshooting steps and still have issues, our technical support team is here to help:
Visit our website for more resources and guides: freegoriders.com
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How to Change Speed Mode on Your E-Bike
A guide to understanding and adjusting your Freego e-bike speed settings while staying safe and legal.
Problem Statement
Many riders notice their e-bike seems "limited" and wonder how to adjust the speed settings. Common concerns include:
- E-bike only reaching about 15-20 MPH
- How to switch from European working mode to American mode
- How to remove or adjust the speed limit
- Confusion about why the bike won't go faster on public roads
European Mode
Default for EU markets
US Public Roads
Class 1/2/3 regulations
Off-Road Mode
For private property
Solution and Explanation
1. Factory Settings & Road Legality
Our e-bikes are programmed at the factory to comply with local road laws and safety regulations:
- For European markets, the bike is typically set to a maximum assisted speed of 15 MPH.
- In the United States, the default settings align with Class 1, 2, or 3 regulations, commonly limiting speeds to 15 MPH or 20 MPH on public roads.
These preset configurations ensure your e-bike is street-legal and safe for both you and others.
2. U.S. Regulations and Speed Classes
U.S. regulations categorize e-bikes by maximum assisted speed:
Class 1 & 2 E-Bikes
Typically have a maximum assisted speed of 20 MPH with motor assistance.
Class 3 E-Bikes
Typically have a maximum assisted speed of 28 MPH with motor assistance.
Off-Road Mode
Some configurations can offer a higher top speed (e.g., up to 31 MPH) for use on private property or designated off-road areas.
Our factory settings reflect these classifications to ensure legal compliance on public roads.
3. Switching Working Modes & Speed Limit Options
If you wish to change the mode or access higher speeds (e.g., for off-road use), detailed instructions are available in our video guides. We have three instructional videos that demonstrate the process:
Video Guides: How to Change Speed Modes
Follow the step-by-step instructions in these videos to adjust your bike's settings:
Note: Please follow the steps in the videos carefully to adjust your bike's settings. If you're unsure about any step, contact our support team.
4. Riding Safely and Legally
Important Safety Information
- The e-bike is designed to operate safely and efficiently within legal limits for public roads.
- Always ensure any mode changes or modifications comply with your local laws.
- The higher-speed modes (28+ MPH) are intended primarily for off-road use.
- Riding at higher speeds on public roads may violate local regulations and compromise safety.
Conclusion
This information helps you understand the balance between enjoying your e-bike's performance capabilities and adhering to legal speed limits required for safe, compliant operation on public roads.
Remember: Always prioritize safety and legal compliance when adjusting your e-bike settings.
The famous YouTuber will tell you his comments, if you think this is too fast, don’t worry you can adjust its speed to 20mph.⬇
Unboxing Freego DK200
Unboxing Freego F1
How is Freego F1? See its Performance
This issue typically indicates a motor malfunction. When the motor produces a loud noise but the wheel doesn't turn, it's a clear sign that the motor is faulty. In this case, you don't need to check the power supply or the instrument panel. The solution is to replace the motor. You have two options:
- Replace the Entire Motor: This can involve removing the spokes from the wheel and replacing the motor unit.
- Replace the Core of the Motor: You can simply open the motor cover and replace the core component, known as the "Core of Motor," which is the central control part of the motor.
Replacing just the core is often a simpler and more efficient solution.
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Video of Freego Shotgun Electric Bike 2023
The famous YouTuber will tell you his comments, if you think this is too fast, don’t worry you can adjust its speed to 20mph.⬇
Useful Unboxing videos
Unboxing Freego DK200
Unboxing Freego F1
How is Freego F1? See its Performance
Video of Freego Shotgun Electric Bike 2023
What Height and Weight Are Our Electric Bikes Suitable For?
Find the perfect Freego e-bike fit for your body type and riding style.
We tested our e-bikes with people of different heights and body types to determine the optimal height range and weight capacity.
* Manual measurement, there may be a variance of 1-2cm
This range provides optimal comfort, control, and riding efficiency for most riders.
This includes the weight of the rider plus any cargo or accessories.
Important Considerations
For riders below 5'3" (160cm): Your leg may not comfortably reach the ground when stopped, which could affect stability and confidence.
For riders exceeding 120kg (264.5 lbs): The bike's performance may be affected, and battery life could be shortened due to increased load on the motor and electrical system.
While we provide these general guidelines, the best way to determine if a Freego e-bike is right for you is to consider your individual proportions and riding preferences.
- Riders at the lower end of the height range may prefer to adjust the seat to its lowest position
- Taller riders can maximize comfort by adjusting the seat and handlebars to their preferred position
- For riders close to the weight limit, consider minimizing additional cargo for optimal performance
Unsure About Your Fit?
If you're close to the height or weight limits, or have specific concerns about sizing, our team is here to help you make the right choice.
Contact us at hello@freegoriders.com
Visit freegoriders.com for detailed specifications on each model.
What payment methods are supported?
The payment methods we support are Paypal, Maestro, MasterCard, Visa cards and Klarna installment payment.
Why the payment failed?
Our system may refuse your payment in some way at checkout to prevent possible credit card fraud, if your payment fails, please check your account number and password for errors and re-enter.
Or you can call your credit card company or bank and let them know about the purchase to avoid rejection.
In this case, here are 4 solutions for you:
1. If you have a PayPal account, please try to pay with PayPal.
2. If you do not have a PayPal account, please select PayPal on the checkout page and click the Complete Order button. You will then be directed to a page where you can access PayPal and debit/credit card payments.
3. Please switch to your other credit/debit card.
Which discount codes can be used?
We prepare different events every year, please subscribe to our channel to get the best purchase price.
For first-time customers, we are offering a $50 coupon with code: FG50
If you need to buy two electric bikes, you'll get a $200 coupon with code: FG200
Note: Discount codes cannot be stacked.
Also, we have some special offers for the first five customers who buy on the day, please contact our customer service staff to get the best deals.
Email: hello@freegoriders.com
What size and weight will the package I receive?
Freego DK200 Electric Bike:
The carton package size is 59"x34"x14" / 148 x 86x 34CM.
The weight of the whole package is 66lbs / 30kg.
Freego Shotgun F1 Electric Bike:
The carton package size is 59"x34"x14" / 148 x 86x 34CM.
The weight of the whole package is 77lbs / 35kg.
Freego F1 Pro Electric Bike:
The carton package size is 59"x34"x14" / 148 x 86x 34CM.
The weight of the whole package is 88lbs / 40kg.
Where we can ship?
Domestic
We can ship
Continental United States + Washington DC, we are temporarily unable to ship to Hawaii and Puerto Rico, please understand.
For customers in Hawaii and Puerto Rico, please provide the location of the Continental United States. After we ship it, you need to pick it up by yourself, sorry for the inconvenience
.
International
We can ship most Europe countries, UK, Canada, Australia...
If you can’t place order due to your location, you can contact our customer service for help.
Will the accessories I purchased to be shipped with the bike?
Due to the different arrival times of the bikes and accessories, we ship them separately.
How long will it take for me to receive e-bike?
Shipping from US local warehouses. Our California Warehouse: 601 S 6th Ave，La Puente, CA 91746 USA
In-stock orders typically ship within 48 hours. Please allow 3-8 business days for your shipment to arrive at your address.
For pre-orders, please refer to the shipping date on the product page.
For products that are not in stock, we will display the arrival time on the product page, if you have any questions, please contact us.
Freego Return & Refund Policy
We offer a 20-day return policy from the date you receive your item. All return requests must meet the conditions outlined below.
1. Return Eligibility
To be eligible for a return, your item must be:
-
In the same condition as received: unworn, unused, or with less than ten (10) miles on the e-bike odometer.
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Packaged in its original box, including all accessories (charger, keys, hardware, etc.).
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Accompanied by the original receipt or proof of purchase.
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Associated with a pre-issued Return Merchandise Authorization (RMA) code. Returns sent without an RMA will not be accepted.
2. Return Shipping & Fees
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Free Returns: We will cover the return shipping cost if the return is due to our error (e.g., you received a defective or incorrect item).
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Customer-Paid Returns: In all other cases, the customer is responsible for the return shipping charges to Freego.
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Restocking Fees:
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A 10% restocking fee applies for returns due to change of mind or refused shipments.
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Additional fees may be charged for items that have been opened, tested, or used, depending on their condition.
-
3. How to Start a Return
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Contact our service team within 20 days of delivery at: hello@freegoriders.com.
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Provide your order details and reason for the return.
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If your return is approved, we will email you an RMA code, a return shipping label (if applicable), and detailed instructions on where and how to send your package.
4. Refunds
We will process your refund within 3 business days after receiving the returned item and verifying its condition. Refunds will be issued to your original payment method.
5. Damages or Issues
Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can promptly resolve the issue.
6. Non-Returnable Items
The following items generally cannot be returned:
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Products purchased from an unauthorized reseller.
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Items with customer-induced damage.
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Special orders, custom-made products.
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Final sale items or gift cards.
Tehnical issues
To learn how to replace a twisted throttle, please watch this video, You can watch it from 06:50.
Why is there a loud noise from the rear wheel after turning on the bike, but the wheel doesn't spin?
Problem Diagnosis
This issue typically indicates a motor malfunction. When the motor produces a loud noise but the wheel doesn't turn, it's a clear sign that the motor is faulty.
In this case, you don't need to check the power supply or the instrument panel. The problem lies with the motor itself.
Important Note
If you experience this issue, do not continue trying to start the bike, as this could cause further damage to the motor or other components.
Solutions
To resolve this issue, you need to replace the motor. We offer two different solutions for you to choose from:
Option 1: Replace the Entire Motor
This can involve removing the spokes from the wheel and replacing the motor unit.
- Requires removing wheel spokes
- Replaces the complete motor assembly
- Suitable when motor housing is also damaged
- May require more time and expertise
Option 2: Replace the Core of the Motor
You can simply open the motor cover and replace the core component, known as the "Core of Motor," which is the central control part of the motor.
- Only replaces the core component
- Retains original motor housing and spokes
- Typically more cost-effective
- Simpler and quicker replacement process
Our Recommendation
Replacing just the core is often a simpler and more efficient solution. This approach can save time, reduce costs, and typically doesn't require disassembling the entire wheel structure.
If only the internal components are damaged while the housing remains intact, replacing the core is the best option. However, if the motor housing is also damaged, replacing the entire motor may be necessary.
Need Help?
If you're unsure which solution is right for you, or need professional technical support, feel free to contact us:
Our technical support team will help you diagnose the issue and guide you through the repair process.
How do I read the numbers on the monitor?
It is correct to judge the fault of the bicycle through the digital code on the display, and all fault reports will be displayed on the display.
Functional Description of Electronic Displays:
- Display Function: Speed display, power-assisted gear display, power indicator, fault prompt, total mileage, single mileage, headlight display, single driving time display.
- Control, Set Function: Power switch control, headlight switch control, maximum speed setting, idle automatic sleep time setting, backlight brightness setting, voltage level setting.
- Communication Protocol: UART
DK200 Electronic Display Interface
Display Features Explained:
1. Lamp
Press and hold "+" to turn on the headlights.
2. Vehicle Modes
POWER: Powerful mode.
3. Battery Level Display
Schedule timely charging by battery level.
4. Speed Display Area
The meter will calculate the real speed according to the wheel diameter and signal data. Maximum speed: MAX, Average speed: AVG. Unit: MPH, KM/H
5. Status Indicators
VOL: Digital Voltage
!: Brake Tips
M: Motor Failure
Handlebar Failure: Throttle/brake lever issues
ECU: Controller Failure
6. Multifunctional Display Area
Total Mileage: ODO, Single Mileage: TRIP, Error Code: Error, Power: WATT, Maintenance reminders, etc.
7. Vehicle Status Display Area
Switch between KM and MILE for distance measurement.
Important Note
The DK200 display provides comprehensive feedback on your e-bike's performance and status. Regular monitoring of these indicators can help prevent issues and ensure optimal operation.
Need More Information?
If you have questions about interpreting your display or need assistance with fault codes, contact our support team:
Our technical support team is available to help you understand your e-bike's display and diagnostics.
How to judge a bicycle fault through the dashboard?
We can see if the bike is malfunctioning from the dashboard to ensure safe driving. The fault code appears in the lower right corner of the dashboard and will be displayed in the form of "E0X".
Fault code location on dashboard
Normal Condition
Safe riding condition, no faults detected.
Brake Failure
Diagnosis:
Find the brake cable (usually connected to the bicycle handle, there are two left and right), and unplug the brake cable for testing.
- If the E02 error code disappears after the brake cable on the right is unplugged, it can be determined that there is a problem with the brake on the right.
- Otherwise, the left brake handle is faulty.
- If the E02 fault error code still exists after the left and right brake wires are unplugged, it is judged that the controller is faulty.
Solution:
According to the fault judgment result, replace the brake lever or replace the controller.
Power Assist Sensor Failure
Solution:
Replacement of power assist sensor required.
Replacement Parts:
You can find replacement parts here:
https://freegoriders.com/collections/equipmentBattery Undervoltage
Diagnosis:
After the battery is fully charged, if the E06 fault code does not disappear, it is judged that the connecting wire or the controller is faulty, and it is necessary to check whether the connecting wire is damaged or broken.
Solution:
Fully charge the battery, replace the cable, or replace the controller.
Motor Failure
Diagnosis:
First, check whether the connecting line is damaged, short-circuited or not connected well. If all connections are intact, the controller is faulty.
Solution:
Replace the cable or replace the controller.
Accelerator (Throttle) Failure
Diagnosis:
Check whether the pins in the adapter connector are in good condition. If there is no problem with the connection line, it is the controller problem.
Solution:
Replace the cable or replace the controller.
Controller Failure
Solution:
Replace the controller.
Useful Tip
When going uphill, pushing the bicycle feels laborious, you can press the "-" button for a long time to get the effect of boosting, making the push more labor-saving.
Need More Assistance?
If the display shows other fault codes not listed here, please contact us:
Our technical support team is ready to help you diagnose and resolve any issues with your Freego e-bike.
For new F2 Pro black, this is new version upgraded. You can see following instructions to shift from ECO mode(15mph) to Standard(20mph) and then to Sports mode (30+mph). To shift to Sports mode (30mph), you need to tap the Button “M” twice quickly and you can see the top power bar becomes full. If you wants to go back to ECO mode 15mph, you can tap the button twice again, the bar will become only 1/3.
There is a red button to activate the dual motor function. It is located in right side close to right handlebar.
It is A tiny red button. When it is pressed (get in), it is Dual motor. When it comes out, it is single motor working. Please go and try it.
It is because you changed the speed setting by mistake. If you hold the brake when you turn on Freego Electric bike by accident, the speed mode will be shifted to slow-speed mode (European mode). How to make it back to American mode? This video can help you. 👇
it is new feature- safety protection. The bike can lock the motor automatically if you don’t ride the e-bike. To go forward, you need to brake once to unlock it before you twist the throttle.
